Customer contact info - home loans.
If you need to change things around, take a repayment holiday or talk about the day-to-day business of looking after your home loan, here we are.
Phone, email and postal address.
- call 1300 948 000 between 8am and 6pm ESDT Monday to Friday (apart from public holidays). If you're not in Australia, ring +61 2 9034 0367.
- email us at expert@virginhomeloans.com.au
- write to us at Virgin Money, Locked Bag 6505, St Leonards DC, NSW 2065
Report a lost or stolen card.
Searched high and low and can't find your deposit card or debit card? Either ring the customer care number above or call 1800 800 521 outside business hours.
Want to do something online?
Log in to your home loan account or visit the Virgin Money Home Loans website.
Shopping rewards.
- No schemes, no points – just rewards for using your Virgin Credit Card. You'll find bargain shopping and holiday deals at our Mates Rates™ locations.