The Virgin Saver
Money Magazine ‘Best Savings Account’ 2011

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13 37 39
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Contact Us - Virgin Saver
This page gives you contact info for our Virgin Saver account. There’s also our FAQ section that may help answer a question or two.
If you’d like to open a Virgin Saver, this account can only be applied for online so head to our online application form here.
Need to talk to someone?
The Virgin Saver account is designed to be managed online so if you’d like to make a change or get up to date information regarding your account please log into your Virgin Money Online account where you’ve got full access to your account 24 hours a day, seven days a week.
If you have a general enquiry regarding our Virgin Saver account, call our Customer Care Team on 13 37 39, they’re available 24/7. If you’re not in Australia, call +61 2 8288 2222.
Want to make a Cheque Deposit to your Virgin Saver? Do you need to send us a completed form or general Virgin Saver correspondence?
Pop them in the post addressed to:
Virgin Money
PO Box 3483
Sydney, NSW 2001
This address is for Virgin Saver accounts only.
Would you like to give us some Feedback?
If you have an enquiry regarding your account please call our Customer Care Team on
13 37 39.
If you’d like to send us feedback on how we are going (good and bad) please email us at expert@virginmoney.com.au and we’ll make sure it gets to the relevant area.
Do you have a Complaint?
If you have a complaint regarding your account please call our Customer Care Team on
13 37 39 in the first instance as they may be able to assist you, or please write to:
Virgin Money Customer Advocacy Unit
GPO Box 5208
Sydney NSW 2001
Having trouble logging in to your online account?
Forgotten your User ID, Password or PIN?
We’re here to help.
Call our Customer Care Team on 13 37 39
Or +61 2 8288 2222 if you’re outside Australia.
Important information: Terms & Conditions apply and are available by clicking here. As this is an online account we can only accept electronic deposits and cheques, and all withdrawals must be made to your nominated linked account. While there are no fees payable on your Virgin Saver Account whatsoever, fees may apply to your nominated linked account. Please check with the relevant financial institution where your nominated linked account is held. Any advice is of a general nature only. We haven’t taken into account your objectives, financial situation, or needs when preparing it. Before acting on this advice you should consider if it's appropriate for your situation. Details about our dispute resolution system can be found by clicking here.
The calculator is supplied by InfoChoice Ltd for illustrative purposes and shouldn’t be relied upon as an exact reflection of the Virgin Saver product. The projected savings amount assumes interest is calculated and paid at the same frequency at which deposits are made. The default interest rate shown is the current Virgin Saver variable ongoing rate. The interest rate entered is assumed to stay constant over the entire period. This projection does not take into account any fees, taxes or inflation. Introductory interest rates may apply to an account and could change at any time.
Virgin Money (Australia) Pty Limited ABN 75 103 478 897 AR No 280884 promotes and distributes Virgin Saver as an Authorised Representative of Virgin Money Financial Services Pty Ltd ABN 51 113 285 395 AFSL No. 286869. Citigroup Pty Limited ABN 88 004 325 080 AFSL No. 238098 (“Citibank”) is the issuer of Virgin Saver.
* The variable 5.85% p.a. introductory rate is available for 4 months from date of account opening to new customers with balances of $150,000 and under only. For balances over $150,000 the variable introductory rate is 4.85% p.a. on the entire account balance during the introductory period. If your balance is less than or equal to $150,000 but increases beyond $150,000 during the introductory period your variable introductory rate will be 4.85% p.a. on the entire account balance for the remaining introductory period that the balance remains above $150,000. At the end of the 4 month introductory offer period for all new customers the rate will revert to the variable ongoing rate, currently 4.65% p.a. Rates are effective from 13/12/11 and are subject to change at any time.
# Total balances of $1 million or less will automatically access (fee free) the Australian Government Guarantee under the Financial Claims Scheme until 1 Feb 2012. As Citibank issues the Virgin Saver and is the registered ADI under the Financial Claims Scheme, the sum of all balances held in Virgin Saver and any other Citibank accounts will be covered by the Australian Government Guarantee up to a maximum of $1 million per person. From 1 Feb 2012 the Financial Claims Scheme threshold will reduce to $250,000. For more information go to www.apra.gov.au or call 1300 55 88 49.
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