How to make changes to your account

How to check your current super account balance
Login to your Virgin Super account and head to the ‘account balance’ section. If you need help logging in to your super account call our Customer Care Team on 1300 652 770 between 8am and 6pm EST, weekdays.

How to update your contact details
Login to your account and head to the member details section to update your contact details.

If you need help logging in to your super account call our Customer Care Team on 1300 652 770 between 8am and 6pm EST, weekdays.

How do I switch investment options?
You can do this one of two ways, online or in writing.

1. Log in to your online account and select 'change and rebalance'. Then simply make your choice of investments; or
2. Fill in an Investment Options Form and mail it to us at Virgin Super, PO Box 1489, Wollongong NSW 2500.

Please remember, there may be transaction costs.

How to check your super performance
Head to our performance section, this will give you an idea of how Virgin Super's investments are performing in the market, we list up-to-date quarterly, yearly and 3 year returns from research centre SuperRatings®.

You could also check out our market reports to see how the broader markets have fared.

Finally, to keep in touch on how your super’s performing, login to your online account regularly to check your account balance.

How to nominate a beneficiary
With Virgin Super you’ve got three options, but there are legal bits and pieces you need to check.

Option 1 – Binding nomination

What is a binding nomination?
By using a binding nomination, you’ve got the power to determine who should receive your death benefit. This should give you more control, but it’s only effective if your nomination is made properly. If your nomination is valid, the Trustee must pay your death benefit in accordance with your nomination. If your nomination isn’t valid, your death benefit will be paid as per Option 3.

How do I create a binding nomination?
In order to be valid and binding, your nomination must be signed by you in front of 2 witnesses aged over 18 years who aren’t named as your beneficiaries and delivered to us. You can only nominate your dependants or your estate to receive your death benefit. The eligibility of the persons nominated by you is determined at the date of your death. The Trustee must be satisfied the persons you have nominated are your dependants or your estate. A binding nomination can be made in favour of a same-sex spouse or child of a same sex partner who qualifies as a dependant under superannuation legislation. If a person nominated by you dies or is not a dependant or your estate at the time of your death, that person’s portion of your death benefit will be distributed equally amongst your surviving dependants/estate. If there aren’t any surviving dependants/estate, your death benefit will be paid as per Option 3 below.

What will cause a change?
A valid nomination is effective for 3 years after the day it was first signed or last confirmed or amended by you. If you wish to confirm your nomination (to avoid it becoming ineffective after 3 years), simply send us a signed and dated written confirmation. Similarly, if you wish to amend or revoke your nomination, send us written confirmation. Your notice of amendment or revocation must be witnessed in the same manner as your original nomination (2 witnesses aged over 18 years who aren’t named as your beneficiaries).

Option 2 – Preferred (non-binding) Dependant nomination

By selecting this option, the Trustee will consider your preferred nomination, however the Trustee has the discretion to pay your death benefit (in proportions it determines) to any one or more of your dependants or your estate.

Option 3 – No nomination

If you don’t make a nomination or you make an invalid binding nomination, your benefit will be paid to one or more of your dependants and/or your estate. This is at the Trustee’s discretion.